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Wholesale

Delivery & Returns

Delivery

Free UK delivery on all orders.

We use Royal Mail 1st class postage for the majority of orders. Please be aware that although 1st class postage is generally a next day service this is not a guarantee. If your order does not arrive the next day as expected please allow another 3 working days for goods to arrive.

If your order has not arrived after this time please contact us at info@elementalvape.co.uk quoting your order number which you will find on your confirmation email.

Returns

If you wish to return an item for any reason, please contact us at info@elementalvape.co.uk quoting your order number which you will find on your confirmation emails.

Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.